Customer Service Specialist (Immediate Hiring - Bali, Indonesia)

Join Newshare Sdn Bhd, a dynamic leader in mobile app development and digital publishing, as we expand our customer service team in Bali, Indonesia! We specialize in creating engaging, high-quality digital experiences that captivate users worldwide, and we're looking for a dedicated Customer Service Specialist to join our team. In this role, you'll be the first point of contact for our users, providing exceptional support and ensuring their satisfaction with our products. With a growing user base and a commitment to excellence, this is the perfect opportunity to make a significant impact in the digital publishing industry.

As a Customer Service Specialist at Newshare Sdn Bhd, you'll handle a variety of customer inquiries, from technical support to billing questions, using our internal ticketing system, Zendesk, and communication tools like Slack and WhatsApp. You'll work closely with our development and marketing teams to ensure seamless user experiences. This role offers a dynamic work environment, competitive salary, and the chance to grow within a rapidly expanding company.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving user inquiries and issues promptly and professionally.
• Manage and track customer support tickets using Zendesk and other internal tools.
• Collaborate with the development and marketing teams to ensure smooth communication and problem resolution.
• Monitor customer satisfaction and feedback, and work to improve our services based on user input.
• Develop and maintain strong relationships with customers to build loyalty and trust.
• Stay updated with the latest trends and best practices in customer service and digital publishing.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the digital publishing or tech industry.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Proficiency in using customer service software such as Zendesk, Slack, and WhatsApp.
• Ability to work in a fast-paced, dynamic environment.
• Attention to detail and a commitment to delivering high-quality service.
• Strong organizational skills and the ability to manage multiple tasks effectively.

🛠️ Keahlian

Lowongan Terkait